Refund Policy

1. Introduction

GS Monitors is committed to customer satisfaction. We aim to provide high-quality products and services, but we understand that issues may arise that require a refund. This Refund Policy outlines the circumstances under which we may provide refunds, the process for requesting a refund, and your rights and responsibilities.

2. Eligibility

Refunds will be considered solely in the case where the product or service purchased is not functioning as advertised. If you find that the product/service you have purchased from us is not working properly, you may be eligible for a refund under the following conditions:

• You have contacted our customer support to report the issue.
• The product/service is used as intended and in accordance with the instructions and guidelines provided.
• The reported issue is replicable and not due to user error or misunderstanding.

Please note that we do not offer refunds due to customer dissatisfaction or change of mind.

3. Refund Request Process

To request a refund, follow these steps:

• Contact our customer service team via the means showed in our website.
• Provide your order number, a detailed description of the issue, and any supporting evidence (screenshots, error messages, etc.).
• Allow our team to investigate the issue. This may involve troubleshooting, consultation, and an attempt to resolve the issue.

4. Investigation

Upon receiving your refund request, our team will investigate the issue. This process may involve:

• A review of your submitted material.
• Replication of the issue.
• A possible solution or fix.

If the product/service issue can be fixed, a refund will not be issued. If we determine that the product/service is not functioning as advertised and the issue is irreparable, we will issue a refund.

5. Refund Issuance

Refunds will be returned to the original payment method used during the purchase. Refund processing times may vary depending on your payment provider.

6. Time Frame

Refund requests must be made within 10 days of purchase. Refunds will be processed within 5 days after our team's confirmation.

7. Non-refundable Items

Certain products and services may be non-refundable, even if they are not functioning as advertised. These will be clearly marked as non-refundable at the point of purchase.

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting, and your continued use of our services after changes have been posted constitutes acceptance of those changes.